Refund Policy

1. Overview

At Prizesvector, we strive to provide exceptional plumbing and renovation services that meet your expectations. However, we understand that there may be circumstances where you are dissatisfied with our work or require a change. This Refund Policy outlines the conditions under which we issue refunds for our services.

2. Eligibility for Refunds

You may be eligible for a full or partial refund under the following conditions:

• Service Not Performed: If we fail to complete a scheduled service that you have paid for, you will receive a full refund for the uncompleted portion.
• Defective Workmanship: If our work is found to be defective or does not meet industry standards within 30 days of completion, we will repair the issue at no cost. If we are unable to resolve it, you may request a refund for the charges related to that work.
• Cancellation: If you cancel a confirmed booking at least 24 hours before the scheduled start time, you will receive a full refund of any deposits paid.

3. Non-Refundable Items

Certain charges are not eligible for refunds:

• Callout Fees: Emergency callout fees are non-refundable, as they cover the cost of dispatching our technician to your location.
• Custom Orders: Any materials or fixtures specially ordered for your project (e.g., custom vanities, tiles) are non-refundable once ordered.
• Consultation Fees: Fees for design consultations or initial site assessments are non-refundable, unless the service is not performed.

4. How to Request a Refund

To request a refund, please follow these steps:

• Contact us via email at prizesvector@gmail.com or call +61 3 5824 7319 within 14 days of the relevant service or occurrence.
• Provide your order number, service date, and a detailed description of the issue.
• If applicable, include photographs or documentation supporting your request.

We will review your request and respond within 5 business days. If approved, the refund will be issued to your original payment method.

5. Processing Time

Approved refunds are typically processed within 7-10 business days. The time it takes for the refund to appear in your account depends on your financial institution. We will notify you via email once the refund has been issued.

If you have any questions about our Refund Policy, please do not hesitate to contact our customer support team.