Privacy Policy

1. Introduction

Prizesvector (referred to as "we", "us", or "our") is committed to protecting the privacy of all individuals who interact with our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, contact us, or use our plumbing and renovation services. We adhere to the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and will treat your personal information with the highest standard of care.

By accessing our website or engaging our services, you consent to the practices described in this policy. If you do not agree with any part of this policy, please do not use our services.

2. Information We Collect

We may collect several types of information from and about you, including:

• Identity Data: name, date of birth (if required for identification), and other similar identifiers.
• Contact Data: billing address, delivery address, email address, and telephone numbers.
• Financial Data: payment card details, bank account information, and transaction history.
• Technical Data: internet protocol (IP) address, browser type and version, time zone setting, operating system, and other technology on the devices you use to access our website.
• Usage Data: information about how you use our website, products, and services, including which pages you visit and how you interact with them.

We do not collect sensitive information unless required by law or with your explicit consent.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• To provide, operate, and maintain our services, including scheduling appointments and completing plumbing work.
• To process and manage your orders, payments, and invoices.
• To communicate with you about our services, respond to your inquiries, and provide customer support.
• To send you marketing communications, promotional offers, and newsletters, where you have opted in to receive them.
• To improve our website, services, and customer experience through analytics and feedback.
• To comply with legal obligations, resolve disputes, and enforce our agreements.

We will only process your personal information where we have a lawful basis to do so, such as performance of a contract, legitimate interest, consent, or legal requirement.

4. How We Share Your Information

We respect your privacy and do not sell your personal information to third parties. However, we may share your data with trusted service providers and partners who assist us in operating our business, including:

• Payment processors and banking partners.
• IT service providers and hosting platforms.
• Licensed trade professionals (e.g., electricians, tilers) involved in your project.
• Regulatory authorities or law enforcement when required by law.

All third parties are obligated to keep your information confidential and are only permitted to use it to perform services on our behalf.

5. Your Rights

Under the Australian Privacy Act, you have the right to:

• Access the personal information we hold about you.
• Request correction of any inaccurate or incomplete data.
• Object to the processing of your personal information in certain circumstances.
• Request deletion of your personal data, subject to legal retention requirements.
• Withdraw consent at any time where processing is based on consent.
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached the Privacy Act.

To exercise any of these rights, please contact us using the details provided below.

6. Contact Us

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us:

• Email: prizesvector@gmail.com
• Phone: +61 3 5824 7319
• Address: 525 Collins Street, Melbourne VIC 3000, Australia

We may update this policy from time to time. Any changes will be posted on this page with a revised effective date.